Learn about which support levels are included with each WorkCast plan.
To understand your user role, please click here to view our User Roles and Responsibilities article.
WorkCast offer various plans, these include: Business, Business Pro, Enterprise
Business
Included:
- Self-Service Access
- 2 Named Users
- 100, 250 and 1000 registration tiers available per month
- Unlimited Webinars
- Unlimited Storage
- 1 fully branded master event template with sponsorship capabilities & 7 standard Master templates
- Live, on-demand and simulive broadcasts
- Interactive & Classic presenting formats
- Stream embed into your own website & landing pages
- MP4 Video Playback
- CPD webinars with graded polls and certificates for accreditations (additional template required)
- Standard CRM Integrations
- Concurrent webinar capability (up to 2 webinars)
- Reporting & analytics
- Mobile device optimisation - Extension, download and plugin-free environment
Support level included:
- Dedicated Account Manager for advice, guidance, best practices and 1:1 quarterly reviews
- Email & live chat support. Any queries in relation to the platform, please email support@workcast.com
Business Pro
Included:
- Self-Service Access
- 5 Named Users
- Up to 5000 registrations per month
- Unlimited Webinars
- Unlimited Storage
- 3 fully branded master event templates with sponsorship capabilities & 7 standard Master templates
- 1 fully branded Webinar Library
- Live, on-demand and simulive broadcasts
- Interactive & Classic presenting formats
- Stream embed into your own website & landing pages
- MP4 Video Playback
- CPD webinars with graded polls and certificates for accreditations
- Bespoke CRM Integrations (contact us!)
- Concurrent webinar capability (up to 5 webinars)
- Advanced reporting & analytics
- Mobile device optimisation - Extension, download and plugin-free environment
- Dedicated Account Manager for 1:1 support
Support level included:
- Dedicated Account Manager for advice, guidance, best practices and 1:1 quarterly reviews
- Email & live chat support. Any queries in relation to the platform, please email support@workcast.com
Enterprise
Included:
- Named Users by Agreement
- 5000+ registrations by Agreement
- Unlimited Webinars
- Unlimited Storage
- Multiple branded master event templates with sponsorship capabilities
- Multiple branded Webinar Libraries
- Live, on-demand and simulive broadcasts
- Interactive & Classic presenting formats
- Stream embed into your own website & landing pages
- MP4 Video Playback
- CPD webinars with graded polls and certificates for accreditations
- Bespoke CRM Integrations (contact us!)
- Concurrent webinar capability (POA)
- Advanced reporting & analytics
- Mobile device optimisation - Extension, download and plugin-free environment
- Dedicated Account Manager for 1:1 support
- RTMP Streaming
- Mini VEs, Virtual Conferences and VE Engage
Support level included:
- Dedicated Account Manager and Customer Success for advice, guidance, best practices and 1:1 quarterly reviews
- Email & live chat support. Any queries in relation to the platform, please email support@workcast.com
Monitored Support
Available add-on to Business, Business Pro & Enterprise.
WorkCast’s live event monitoring service offers you live online event support to give you the extra confidence you need to run your webinar successfully.
Customers who opt for our monitored event service will benefit from the reassurance knowing that the WorkCast Support team is instantly on hand to support your valuable online event. Our webinar experts will check your online event 24 hours in advance to ensure everything is working smoothly and will also monitor your entire live event to prevent you from running into any potential technical issues.
As we want both attendees and presenters to have the best event experience possible, our Event Support team proactively oversee your live event, platform data, and advanced analytics on attendee behavior to flag any potential issues as soon as possible.
What if a technical issue arises? The WorkCast team provides full cover for live events, so we can respond to problems and resolve them within seconds. We are just a click away, so you can have peace of mind knowing that if you have any questions, even during your webinar, we will address them immediately.
If you have subscribed to this service package click here to view more information
- Email support, any queries in relation to the platform, please email support@workcast.com
- If you wish to purchase this level of support please contact your Account Manager
Premium Managed Support
Available add-on to Business, Business Pro & Enterprise.
WorkCast’s premium managed event service is one of our Premium Support packages, so you can rest assured that our team of webinar experts will deliver a confident and risk-free event experience from start to finish. Our Event Support team will aid with your online event throughout every stage of the process, starting with your initial event set-up to creating your registration workflow to reminder email creation, running rehearsals, assisting presenters, and finally, hosting the live event.
By supervising the planning and implementation of your webinar program, we give you the opportunity to focus on the important things, like creating engaging content, customer interaction, and webinar promotion. We will assign you with a dedicated Event Coordinator, whose sole purpose on the day is to oversee your live event and ensure it goes ahead smoothly and without interruption.
If you have a Business Pro or an Enterprise plan you can subscribe to our Premium Support service - Managed Events. Click here to find out more information
- If you wish to purchase this level of support please contact your Account Manager.
Virtual Event Project Managed Support
Available add-on to Business Pro & Enterprise.
Virtual events are large, multi-session online events that can feature both webinars and webcasts. The most basic definition of a virtual event is an online event that involves people interacting in a virtual environment, rather than a physical location. They are highly interactive and give a similar look and feel to a physical event.
- If you have a Business Pro or an Enterprise plan you can subscribe to our Premium Virtual Event Project Management Support service - Click here to find out more