The Confirmation emails are found within the Review Attendee Emails tab of your event and will dispatch upon registration. As standard, these emails are configured on a master template level but you can also update these on a per event basis.
If the below content boxes are greyed out please click here.
Scroll to the Confirmation Email section.
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Activate: This is where you activate/deactivate the confirmation emails. When you have completed any edits to the email section please ensure you check this box to reactivate the confirmation emails to dispatch to your registrants.
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Template: This is the email template used on your confirmation emails. Typically this will be the same template as the confirmation email and should be titled similar to Confirmation/Reminder 2024. To change the template used to an alternative click the drop down option where a list of all available email templates will show ready to be selected. Note: Standard email templates will not be branded to your organisation's colours.
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Sender name: This is typically your company name.
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Sender email: This is typically your companyname@mail.workcastevents.com. This can be changed however we’d recommend keeping the domain as @mail.workcastevents.com so this is not filtered into the junk/spam folder of your attendees.
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Subject: This is the subject you’d like to show on your confirmation email.
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Test: Once you’ve scheduled the email, click on the envelope icon to send yourself a test to see how this appears to attendees.
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Last Dispatch: This is the last time the confirmation email was dispatched to a registrant.
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Email Statistics - Here you can see how many emails were successfully dispatched to your registrants. This will also show any emails which failed and the reason why (this will only populate once you have activated the emails and people register for the event).
Once you've completed the changes, scroll to the top of the Review Attendees email tab and Save.
Want to change your reminder emails, click here to find out how!