On-demand captions

How to generate captions for your on-demand event

Within your account, click into the Media tab, locate the media you’d like to generate captions for, and then click the row to manage the piece of media. 

To the left of the screen you will see GENERATE CAPTIONS, click this to request the captions to be generated and associated with the media file.

On successful generation of the captions, they will then be available on the same MANAGE MEDIA page and automatically made available in the media player of any events with the attached media.

Enabling captions in the media player

On successful generation of the captions, they are automatically made available in the media player of any on-demand event with the relevant media selected.

Anyone visiting your on-demand auditorium will be able to turn on the captions by clicking the CC button in the media player and selecting the most suitable language.

Have an issue with the generated captions?

Although we use the most advanced automatic speech recognition software, on occasion it can generate some words or a Company name wrong, you can edit the generated captions at any time.

Still need support? You can contact us.