💪🏼 Best Practice and Studio Troubleshooting
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      2. 🎥 Run an Event
      3. 💪🏼 Best Practice and Studio Troubleshooting

      Interactive Best Practice for Producers and Presenters

      If you are reading this, that means you are ready to present some engaging content to your target audience and we are here to help. Read on for a few tips to ensure the smooth running of your online event.

      Best practice for Producers and Hosts

      • We recommend using Chrome or any Chromium-based browser, such as Google Chrome or Edge. Firefox and Safari are also good alternatives.

      • If possible, disable your VPN to reduce security or bandwidth-related issues. However, we understand this may not always be feasible.

      • It is recommended that you invite your presenters to join at least 30 minutes prior to broadcast so last-minute details and sound checks can be confirmed. You can specify the pre-event time when creating and sending your login details to your presenters. They will receive a calendar invite as part of the logins email that will include this time.

      • It is beneficial to have a rehearsal prior to your live event to go through tech aspects, content and to also ensure everyone can get connected.

      • There is an option to login via phone and still be part of the conversation (You will find the details to the bottom of the pod options menu located to the left of the studio page. It’s good to take a note of these). It is good to recommend this as a backup if any of your presenter’s internet connection drops. If any issues connecting using a corporate network or device then please refer to our technical requirements

      • All of your presenters should be advised to join the studio, ensure My Connections is maximized, and should automatically connect to their webcam and microphone in the My Connections pod. Be aware that their browser may ask permission for this.

      • Some points to go through with your presenters are: to be aware of their background, test their sound to ensure clear (they may need to change to the headset if not) and the controls in the studio to hide/unhide the camera, unmute/mute, etc. You can also practice with presenters that are able to share their screen (can share the whole screen/application/browser tab).

      • You can lower the definition of images of your webcam. In My Connections, go to Performance Settings and lower to Standard or Low Definition. Note: Low Bandwidth will turn off the view of cameras completely.

      • If they have 2 cameras on their computer and the studio is showing the incorrect one then they can resolve this by clicking the little arrow next to the camera icon on the control bar in the My connections pod.

      • There is a Start Broadcast button on the top bar to start the broadcast of your event.

      • A visual countdown will appear in the studio 1 minute before the broadcast time. Once you start the broadcast, you will hear a voiceover to confirm that "live streaming is on." You will be live around 10 seconds after this voiceover.

      • During the live event for yourself, you can remain on mute and hidden unless talking on the webinar. This gives you a chance to monitor questions, polls, auditorium views, etc.

      • The default view is a tile view of all presenters unless a screen is being shared which will show larger on the screen unless custom Follow Me settings are used.

      • When your speakers have finished, press the Stop Broadcast button. Check all clear before coming back to your presenters.

      • About 15-30 minutes after the webinar the recorded media will appear in the Media tab of your account. The on-demand should then be available to create and publish.

      Note: As a moderator (the first one logged into the session) you will have a small star next to your user icon. This means that you can mute someone if needed as well as activate Everyone follows me in the More Options > Settings section. This means that the audience view will show as whatever you have clicked. Be aware that you need to be a moderator for this to work. You can also make someone else a moderator.

       

      Best practice for Presenters

      • We would recommend checking your connection and can log in any time prior to the event once you have your logins.

      • If you have received your login details directly from WorkCast then the email will include a calendar invite that will include extra time prior to your event. We recommended saving this to your calendar and logging in at the time specified.

      • The WorkCast Platform works best with Google Chrome, Firefox, Safari, or the most up to date version of Edge, so login with one of these where possible.

      • It is also recommended that any unneeded applications, notifications are closed on your computer during the webinar.

      • If possible use a wired connection or a strong connection as it will take a lot of bandwidth. We would also recommend disconnecting from any VPN during this time.

      • You can lower the definition of images of your webcam. In My Connections, go to Performance Settings and lower to Standard or Low Definition. Note: Low Bandwidth will turn off the view of cameras completely.

      • If you experience connection issues with your internet, you can log in via phone and still be part of the conversation (You will find the details to the bottom of the pod options menu located to the left of the studio page. It’s good to take a note of these).

      • In the studio, you should see My Connections, ensure this is maximized with the + icon. Your browser may prompt you for permissions for webcam and microphone.

      • You should see icons at the bottom of My Connections to hide/show webcam and mute/unmute your microphone.

      • You will also see a tv icon that will allow you to share your screen (it gives you the options of sharing a screen, an application, or a browser tab). You can use this to share your screen for any slides or demo during your webinar.

      • As using a webcam, remember to be aware of your background, lighting, and any background noise.

      • When no slides are being shared, the default screen will show a tile view of everyone logged in.

      • If you need further pods open during your webinar (your producer or host will let you know), you can find them on the right-hand side where you will see a black square with a white arrow. This will give you a menu of other available pods for your event. Presenter Only Chat and Attendee Questions are the most likely pods you will need. You can drag these around your page and resize them from the bottom right-hand corner of the pods to customize your event view.

      • For your event, your event producer will ask you to log in and join 30 minutes prior (or earlier) to the event time - this is to ensure everyone is connected and sounding clear for your event.

      • It is recommended that you mute yourself if not speaking to reduce background noise on the event, as well as ensuring other devices are on silent to reduce interruptions.

      • Your producer/host will give you notice and prompts to when the webinar is live.