We’re often asked what the specific requirements are for a company or individual to present on or attend a live WorkCast event. Here’s the low-down on all things technical.
Not using a proxy server/VPN is recommended
Why?
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VPNs are typically not designed or configured to support real-time media.
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Connectivity to WorkCast might not be efficient due to hair-pinning traffic through a VPN device.
When it comes to WorkCast traffic over proxies, we recommend bypassing proxies. Proxies don't make WorkCast Studio more secure because the traffic is already encrypted.
And having a proxy can cause issues. Performance-related problems can be introduced to the environment through latency and packet loss. Issues such as these will result in a negative experience in such WorkCast Studio scenarios as audio and video, where real-time streams are essential.
Some organisations have no option to bypass a proxy for WorkCast traffic. If that's the case for you, the problems mentioned above need to be kept in mind.
We also strongly recommends:
- Using direct UDP based routing
- Allowing UDP traffic
For attendees and presenters there are no WorkCast downloads or plugins required.
WorkCast Studio Access
The WorkCast Studio allows you to see a range of communication pods to interact with other presenters and attendees. If you are unable to access the Studio URL please see the details below. If you can access the WorkCast Studio, you can skip to the relevant Studio settings.
| Category | Addresses | Ports |
| Studio Page | *.workcast.com | TCP: 443 |
| d2vob9ylg6o903.cloudfront.net | TCP: 443 | |
| d2uwbgdpur2zq9.cloudfront.net | TCP: 443 |
Studio - Real time communication
To use our updated product features please whitelist the below.
| Addresses | Ports |
| *NEW* realtime.ably.io | TCP: 443 for secure WebSocket (WSS) connections |
| *NEW* *.ably-realtime.com | TCP: 443 for HTTPS or secure WebSocket (WSS) connections |
Studio - Interactive Studio and Cloud Slides
The Interactive Studio allows presenters to connect via webcam and computer audio and share MP4 video and screen share presentation slides.
| Addresses | Ports |
|
*.workcast-interactive.com |
TCP: 443, 80 UDP: 10000 (Ideally) 443 (Minimum) |
| *NEW* *.eventassist.workcast.com | TCP: 443 |
Studio - Classic Slides/Simu-live
Classic Slides allows for cloud based slide content to be uploaded to the platform. There are no webcams for presenters as part of the classic studio. Simulive allows for uploaded MP4 video content to be scheduled to play live at a set time.
| Addresses | Ports |
| *.twilio.com | TCP: 443 |
| d3j8pcadvpu6yj.cloudfront.net | TCP: 443 |
| d4ccwczsojqd2.cloudfront.net | TCP: 443 |
| media.twiliocdn.com | TCP: 443 |
Onsite Live Video Stream requirement
If you have chosen the Live Stream presentation type there will be an onsite AV team and they will be pushing their content via a vision mixer to the WorkCast platform via onsite streaming technology. The venue will need to review the below information prior to the on day live stream.
|
Stream Format |
Firewall TCP Ports (inbound and outbound) |
Comments |
|
RTMP (real-time messaging protocol) |
All of the following: |
NOTE: RTMP traffic must also be allowed through the firewall. |
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HLS (HTTP live streaming) |
80 |
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Mpeg-dash (dynamic adaptive streaming over HTTP) |
80 |
Not receiving our emails?
If you are unable to receive emails from us please add us to your approved senders list.
You may receive emails from any of the below email addresses depending on what we are emailing you about:
- support@workcast.com
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notifications@workcast.com
- donotreply@workcast.com
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donotreply@mail.workcastevents.com