Attendee Chat - How to respond

Last updated July 5, 2019

Users with a Present+, Producer+ or Enterprise licence can easily moderate and respond to any chat asked by webinar attendees within your event.

To ensure your event has 'Attendee Chat' available, firstly navigate to your event ensuring your are in the 'Event Experience' tab and 'Extras' ensuring the 'Include Participant Chat' option is selected, with any changes saved and published to take effect.

Event Setup

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 Audience view (Auditorium)

A 'Chat Now' widget appears in the bottom right hand side of the WorkCast auditorium. Once clicked this expands to a default 'All Chat' tab where attendees can then submit chat by typing in the box and clicking 'Send'. This is public facing and all attendees will be able to see anything submitted by other attendees. There is the option for private 1-to-1 chat between a chat moderator and attendee, this can only be started by a chat moderator in the WorkCast Studio and not an attendee. 

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Managing Attendee Chat in the WorkCast Studio

- Attendee Chat Pod

Firstly navigate to the WorkCast Studio by clicking 'Present Now' whilst in your created event. Alternatively a direct login can be created to the WorkCast Studio for a single event. This will allow a user to moderate the attendee chat received from an event without having full access to your WorkCast account.

Once logged in you will see a number of pods available to run your event, some will be placed within the white arrow tab in the right hand side menu. You will need to ensure you have the 'Attendee Chat' pod open.


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In order to make the most of your event experience you can tailor your view to include only those pods that are relevant to you. You can also re-size the width of the 'Attendee Chat' pod to suit your personal layout preferences by dragging the small arrow in the bottom right hand side of the widget.

To remove a pod simply click on the x.png on the relevant pod. This will move it to the pods menu on the right of the screen. 

Pods can be re-instated at any point by opening the pod menu on the right of the screen by clicking on the menu expand button. 

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Monitoring Attendees

In order to monitor chat coming through the audience auditorium you will need to expand the attendee chat pod.

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Active Attendees - Numbers 

You will see the total number of attendees currently active in the WorkCast event auditorium listed. Attendees can come and go at any point during an event so you will see the number of 'New' and 'Left' potentially changing regularly. You will need to press the 'Refresh List' button to see the top level number of attendees update along with the list of individual attendees.

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Active Attendees - List View

All of your active attendees are listed by their contact details so you can see who they are. By clicking on an attendees name the box will expand to show their email address and job title and position if known. By clicking the 'Refresh List' button this will update with the latest attendees appearing at the top of the list.

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Starting a 1-to-1 Private Chat with an attendee

By clicking the 'Start' button next to an individual attendees name you can start a private 1-to-1 chat. From inside the 'All Chat' tab you can also monitor chat appearing, and remove any unwanted chats by clicking the red 'X'. This will remove the message from the studio and attendee view. You can see a message in the 'All Chat' section and start a private conversation with an individual through clicking the 'Start Chat' next to their name. 

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Once you have clicked to start a private chat it will add that user to the 'Private Chat' tab where you then can type a private message only that user will see. If you start multiple private chats with individuals they will appear under each other in the 'Private Chat' tab and you can flick between them. If an individual attendee replies back to you, and you are not currently selecting that user then their name inside the 'Private Chat' tab should pulse green to indicate you have received a new message from that user.

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Attendee view once receiving a private message

When an attendee receives a private message from a chat moderator for the first time this will make the chat widget pop open with a new 'Private Chat' tab and the message displayed. A private chat can now take place between the moderator and attendee. 

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If the attendee minimises the chat widget and then receives a new private message from the moderator, the chat widget will flash green to highlight that a new message has been received.

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