You will find a range of useful questions and answers around event creation, viewing events and sections of the WorkCast Platform.
Quick links
Can't hear anything | Can't see the video | Flash plugin | Video starting/stopping | Login details | Access from a mobile | Proxy settings | Registration confirmation email | I hear an echo
A. Please ensure that your speakers are turned on, the audio on your computer is turned on and the volume is turned up. If you are using headphones and have no audio please unplug these to see if the audio resumes, if no please check your audio options on your computer using the control panel on your machine.
A. We would strongly recommend updating your browser type to avoid the need for a Flash based stream. However if this is not possible the WorkCast Platform still broadcasts as a backup to a Flash based player for older browsers. For further information on browser compatibility please see Insite http://insite.workcast.com/streaming-technologies
A. The most likely cause of issues with playback including stuttering video, jerky video or video that stops/starts and buffers frequently is a poor internet connection.
A. Our events use cookies to store a small file on your computer that authenticates you between each speaker.
A. All events are HLS streamed for mobile devices, the stream will start on your device at the scheduled start time of the event.
A. Your browsers proxy settings may prevent viewing of the test stream or your event.
You may need to remove these settings:
A. Some email providers have what is called a 'spam' or 'junk' folder. Unrecognised/unknown emails can sometimes be directed to this folder.
If your confirmatin email has been blocked check with your IT team to ensure the email address used is added to a list of safe senders. You may need to register again to dispatch a second details email to you.
A. Hearing an echo whilst watching your event could mean you have the event open in more than one browser.
You may also be interested in:
Call: +1 206 259 2141
600 1st Ave, Suite 541-543, Washington, 98104, United States
Call: +44 (0)844 870 4912
Chase House, 4 Mandarin Road, Rainton Bridge Business Park, Sunderland, DH4 5RA, UK
Call: +44 (0)844 870 4912
Great Michael House, 14 Links Pl, Edinburgh, EH6 7EZ
Copyright © 2019 WorkCast Corporation. All Rights Reserved.