Reporting Channels

Reporting Channels are available for Producer+ and Enterprise license holders.

Overview

Reporting Channels allows you to group your events that you run within the WorkCast Platform into a single location (a Channel) and then run a report to compile of list of statistics that can be used for comparison reports.

Examples of times a WorkCast reporting channel would be suitable for you.

  • Statistics on all events you've run in a specific year
  • Statistics on all events that have had a specific presenter on
  • Statistics on all events around a specific topic/category (determined by yourselves)

For further information on how to create a reporting channel and understanding them, please follow the step-by-step guide below.

Setting up your reporting channel

To create a reporting channel, you need to create a channel that includes all event sessions that you require in a comparison report.

1. Click on the Channels Tab

2. Click on the Create Channel button 


3. Enter a Title for your channel report in the title box (anything of your choosing that you think will be easily identifiable if you look at in the future)

4. Click on the Save button

5. Click on the Sessions tab

6. Click on the Add Event Session button

7. Click the Search button

8. Select all event sessions you wish to include in the report by selecting the checkbox next to the title of that event.
Note: Your event session must be published for it to show up in the list above. For example, if your event is now on-demand, the live session will not appear as it is unpublished, but the on-demand session will appear for you to add. So we would advise adding to your reporting channel once an event is created. to ensure it is published.

9. Click on the Add Selected button once you have selected all the event sessions you wish to include in the channel report

10. Your Reporting Channel has now been created and they will appear within your list

Generating Reports

Once you have created your Reporting Channel then you can generate the reports that relate to that channel.

1. Click on the Channels tab

2. Click on the Title of the channel that requires a report

3. Click on the Report Setup button

4. This will now take you to the Reporting Channel Dashboard. This is where your reports will be generated from.

5. The report setup tab is the same as it appears on the single event-based reporting. However, this report set up will include all events that you have chosen to add to your Reporting Channel

6. You have your standard reports which will show, and it will combine all data together for the events you have selected to be in your Reporting Channel

Those reports that will be present by default are the top-level statistics, seen in the screenshot above. The other standard default reports are:

ATTENDEES PER MINUTE - COUNT

This graph shows attendee numbers counted at each minute throughout the duration of the event. Each event session is reported as an individual line. You have the option to choose a column or line view of the graph. The more events you have selected in your channel, the more lines will appear.

REGISTRATIONS BY DATE - COUNT

This graph shows you all registrations for your events, by date. So there will If you have set up any registration URL referrers, these will also show in the graphs. It will show multiple graphs as you have multiple events within your channel.

DOCUMENTS AND LINK CLICKS - COUNT

This graph shows the number of documents and links that have been clicked on via the Resources tab in the event auditorium page of each event. Again this will show multiple graphs depending on the number of events you have within your Reporting Channel.

POLL RESULTS

This graph shows you the results of polls that were asked during each event. Multiple graphs will appear for the multiple events within your Reporting Channel.

Note: You will not gain a pie chat for any text answer polls, but the data will appear when you view/download the report.

QUESTIONS ASKED/ANSWERED - COUNT

This graph will show any questions that have been asked by the attendees if you have Ask a Question ticked for your event. Multiple graphs will show depending on how many events are included in your Reporting Channel.

REGISTRATION AND ATTENDANCE - COUNT

This graph shows the number of people registered vs the number of people who attended (hit the auditorium page), along with statistics on attended live, percentage attended, and engagement score. It will show 2 graphs if the event has broadcasted and is now on-demand.

REGISTRATION PAGE VISITS PER REFERRER - COUNT

This graph shows you a count of registrations page visits, which is broken down by the referrer. For more information on how you set up a referrer for your event, please click here

Choosing your Reports

If you want custom reporting, i.e. you want to break down the reporting channel further and select only certain events within the reporting channel to gain more reporting on, then this is possible!

1. The first thing you will need to do is to press Show all Options

2. Then you would select the data range of the report. This can either be all data for all events in the channel or data within a specific range, using the calendar buttons.

3. You can then either keep it to the standard reports, or you can change it to include additional reports/remove some reports and add some reports, whatever you choose.

4. Now you can select the event session(s) within the Reporting Channel that you wish to generate a custom reporting URL for. This can be chosen by clicking on the (All) checkbox, or by selecting individual events by checking the boxes that apply to those events.

4. Once you are happy you have selected all the reports and event sessions required, please click on the green Save New button.

5. Now you can give your new reporting URL a title, we would recommend it to be specific, for example: "Events between March-May 2020" or something relevant for you.

6. This new reporting URL will now show on the left-hand side, along with your standard report. This will now stay there and you can refer back to it at any time.

Understanding your Custom Reports

These are the reports which you can select from the Show All options.

AUDITORIUM VISITS PER REFERRER - COUNT

This graph shows a count of auditorium visits broken down by referrer for each event session selected.

Screenshot 2019-08-30 at 11.29.25

CHAT MESSAGES SENT/RECEIVED - COUNT

This graph will show any questions/chats that have been submitted by the attendees if you have Include Participant Chat ticked for your events.

KNOWN/ANON ATTENDEES - COUNT

This graph shows the known compared to anonymous attendances and sessions. Anonymous would appear if you do not have a registration form gateway, or if you have chosen to do an Embed event, but not set up that secure gateway. 

 Screenshot 2019-08-30 at 11.30.38

PASS/FAIL FOR GRADED POLLS (CPD) - COUNT

If Graded Polls have been included, the pass/fail results of these will be displayed. Want to know more about Graded Polls? Click here!

VIEWING DURATION - AVERAGE

This graph shows the average viewing time per attendee (the total amount of time viewed divided by the number of attendees) and the average viewing time per attendee web session (the total amount of time viewed divided by the number of attendee web sessions) for each of the event sessions included in the report.

Screenshot 2019-08-30 at 11.32.42

User Journey Report

Each of the mentioned reports will allow you to generate an individual report for that section by clicking on the report button of the graph you are looking at. However, if you wish to have all the statistics grouped together, you are able to generate a user journey report which can be generated by following the steps below:

1. Click on the Channel tab
2. Select the reporting channel that requires an extended User Journey Report.
3. Click on Generate User Journey Report button.

4. On the popup, check the box that states Create Extended Report and click Proceed.



5. You will be taken to the Reports Tab


NOTE: The User Journey Report is generated at midnight (UK Time). This report will be available within Generated Reports for 3 days, it will then expire and remove from the Generated Reports list.

6. You can then log back into the account after midnight UK time to view or download the details. (As long as you generated it prior to midnight UK time)


7. After midnight UK time, the red cross will be replaced with a green tick and a download button will appear. This will allow you to download the document into an Excel document format for 3 days before it expires.

8. Please note that two excel documents will be available. The first document will be the Channel Event Activity Report and the other will be the Channel Events Report.


Channel Event Activity Report contains:
- IP/Browser standard information
- Viewing attended date and time
- Documents & link information

 Channel Events Report contains:
- Standard registration fields
- IP/Browser standard information
- Viewing duration's & date attended/date left the page
- Engagement percentage