Quick Links
How to enable captions in the media player
How to edit or update your captions
Improve generated captions by adding custom vocab
Captions are currently available on live interactive events with a duration less than 3 hours, as well as on demand events with attached MP4 files of up to 2GB.
How to enable captions in the media player
On successful generation of the captions, they are automatically made available in the media player of any on-demand event with the relevant media selected.
Anyone visiting your on-demand auditorium will be able to turn on the captions by clicking the CC button in the media player and selecting the most suitable language.
Live captions
Live captions are available as standard for all WorkCast interactive events. This powerful feature uses AI to provide accurate captions, making your webinars more inclusive and accessible than ever before.
Can I change the size or colour of the captions?
Yes. Click "Subtitle Settings" on the menu. You are able to change:
- Text colour and transparency
- Background colour and transparency
- Window colour and transparency
- Font size
- Text edge style
- Font family
I'm getting reports subtitles are delayed or not in sync
Factors such as bandwidth and connection speeds will vary for your attendees. The first step is to ask them to refresh the page and select CC to turn caption back on again. This typically resolves any lag.
On-demand captions
How to generate captions for your on-demand event
If you have ran an interactive event your on demand captions are already created and attached to your on demand session. You can choose to edit or update these.
Within your account, click into the Media tab, locate the media you’d like to generate captions for, and then click the row to manage the piece of media.
To the left of the screen you will see GENERATE CAPTIONS, click this to request the captions to be generated and associated with the media file.
On successful generation of the captions, they will then be available on the same MANAGE MEDIA page and automatically made available in the media player of any events with the attached media.
How to edit or update your captions
You can view how to edit and update your captions at any time. Full instructions can be found here.
Improve generated captions by adding custom vocab
Custom Vocab allows you to create a tailored language model for your brand, ensuring that specific terms, product names, acronyms, and industry jargon are always accurately captured in your on-demand captions.
All Business Pro/Enterprise customers have the advantage of using our new Custom Vocab feature to continue to make their captions even better going forward.
Our on-demand captions are generated with the most advanced automatic speech recognition software, but with brand names or industry jargon you may see some words spelt incorrectly. To help improve your captions specific words about your content can be added. The software can then refer to these in future for any newly generated captions to help make your generated captions even better in future.
You can submit your vocabulary by contacting our support team for further instructions and currently have a limit of 20 words to add.
Note that all vocabulary submissions will be reviewed by our team, please allow 2-5 business days for this prior to confirmation.