Quick Links
On demand Captions (Including Simulive)
Please note: Cations is only available on Live events with a duration less than 3 hours and on MP4 files up to 2gb
Live captions
We’re excited to introduce Live Captions for your WorkCast webinars—now available in real-time! This powerful feature uses AI to provide accurate captions, making your webinars more inclusive and accessible than ever before.
- Display real-time captions during your webinars
- Train AI to recognise your industry-specific terms
- Improve accessibility for all attendee
How do I activate Live captions?
Live captions are enabled on all Interactive live events as standard. The attendee just needs to click the Subtitle option located to the bottom of the media player and select "Subtitles On"
I'm getting reports subtitles are delayed or not in sync
Factors such as bandwidth and connection speeds will vary for your attendees. The first step is to ask them to refresh the page and select Subtitles on again. This typically resolves any lag.
On Demand Captions
How to generate captions for your on-demand event
Within your account, click into the Media tab, locate the media you’d like to generate captions for, and then click the row to manage the piece of media.
To the left of the screen you will see GENERATE CAPTIONS, click this to request the captions to be generated and associated with the media file.
On successful generation of the captions, they will then be available on the same MANAGE MEDIA page and automatically made available in the media player of any events with the attached media.
Enabling captions in the media player
On successful generation of the captions, they are automatically made available in the media player of any on-demand event with the relevant media selected.
Anyone visiting your on-demand auditorium will be able to turn on the captions by clicking the CC button in the media player and selecting the most suitable language.
Have an issue with the generated captions?
Although we use the most advanced automatic speech recognition software, on occasion it can generate some words or a Company name wrong, you can edit the generated captions at any time.
If you are a Business Pro or Enterprise customer then you also use our new Custom Vocab feature to create a tailored language model for your brand. You can add your Company name, sponsor names, products names, acronyms and industry jardon so that your captions are more accurate the more you use and add to them. Find out more here.
Still need support? You can contact us.