Learn about an alternative chat solution for moderators to respond to attendees.
For larger-scale virtual events that wish to focus on a 1-2-1 presenter to attendee chat for areas such as sponsor/university booth pages, we have an alternative chat solution for chat moderators to log into to respond to attendees chat.
Step 1 - Receiving Login Details
You will receive an email from SnapEngage which will ask you to set a password and allow you to log in to the online chat portal to respond to any attendee questions.
Step 2 - How a Chat Moderator Responds to Attendees
IMPORTANT: Please note this is not a standard platform feature and must have been agreed upon with your Account Manager or as part of the initial onboarding/sales process for the project due to a high capacity of chat moderators and attendees expected.
Use while chatting with your website visitors:
\email – The agent can enter the visitor’s email address so that it is saved. For example, if an agent enters \email=support@snapengage.com during a chat, this is the email address that will be saved for the agent to follow-up with.
\goto – Our co-browsing feature to send visitors to a website address (e.g.: goto http://domain.com/product).
\ban – Ban current visitor from chatting for 30 days. This works with a cookie placed on the visitor's computer, so you will be unable to unban the user.
\banip – Ban IP from starting any chats, permanent.
\bye – Disconnect visitors from chat or in other words, End the Chat.