For larger scale virtual events who wish to focus on a 1-2-1 presenter to attendee chat for areas such as sponsor/university booth pages, we have an alternative chat solution for chat moderators to log into to respond to attendees chat.
You will receive an email from SnapEngage which will ask you to set a password and allow you to login to the online chat portal to respond to any attendees questions.
IMPORTANT: Please note this is not a standard platform feature and must have been agreed with your customer success manager or as part of the initial on-boarding/sales process for the project due to a high capacity of chat moderators and attendees expected.
\email – The agent can enter the visitor’s email address so that it is saved. For example, if an agent enters \email=support@snapengage.com during a chat, this is the email address that will be saved for the agent to follow-up with.
\goto – Our co-browsing feature to send visitor to a website address (e.g.: goto http://domain.com/product).
\ban – Ban current visitor from chatting for 30 days. This works with a cookie placed on the visitors computer, so you will be unable to unban the user.
\banip – Ban IP from starting any chats, permanent.
\bye – Disconnect visitor from chat or in other words, End the Chat.
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