Using SnapEngage Virtual Event Chat

For larger scale virtual events who wish to focus on a 1-2-1 presenter to attendee chat for areas such as sponsor/university booth pages, we have an alternative chat solution for chat moderators to log into to respond to attendees chat.

Step 1 - Receiving Login Details

You will receive an email from SnapEngage which will ask you to set a password and allow you to login to the online chat portal to respond to any attendees questions. 

Step 2 - How a Chat Moderator Responds to Attendees

IMPORTANT: Please note this is not a standard platform feature and must have been agreed with your customer success manager or as part of the initial on-boarding/sales process for the project due to a high capacity of chat moderators and attendees expected.